經歷詳述:
We took our son to see Dr Norman Chan Tak Yan on Friday September 28th, 2018. We felt uncomfortable right away because their nurses were very unattentive although my son had a high fever. They didn’t even offer to take his temperature until we asked. We told them we suspect my son might have the flu. Right away, the nurses all put on masks and offered other customers and patients masks except us.

Then inside the examination room, Dr Chan asked a lot of questions about history of our son and what doctor he has been seeing rather than diagnosing the existing illness. He spent a lot of time disparaging the other doctor’s treatment and the medicines they prescribed. Then he went on to pitch his own treatment and services. We felt overwhelmed. After a series of tests, our son was diagonsed with Influenza A Virus.

We went back outside to wait for medicine, we oddly noticed that the nurses were extremely attentive to other patients who are regular customers but still very discriminatory towards us. Is it because we are a new customer? We don’t feel that’s fair medical practice especially for our child.

Our medicine is ready, there were so many (counted 14 included treatment devices). We then asked if fever medicine was provided in the sea of medicine as that’s one of the biggest symptoms of the type A Flu. They said no, added the prescription then revised the fee in an unfriendly manner.

The visit was extremely expensive because we don’t have medical coverage. The total cost was $3330 with a lab test fee of $1050 (doubling normal test fees at other labs and hospitals). We felt helpless because the fee was so ridiculously expensive but what can we do at that point? We felt a consultation fee + medicine of $2280 is overly excessive especially when the medicine and treatment devices were over prescribed. Is this fair doctor practice? Furthermore, on seedoctor.com.hk he falsely advertised his consultation fee to be $150 + medicine. We find this hard to believe.

That night, my son’s high fever persisted even after taking Tamiflu so we were worried. We called the doctor and his wife (seems to be the head nurse) picked up the phone and gave us some advice in a not so friendly manner once again. We asked her to tell Doctor Chan to call back as she isn’t a doctor. He did after awhile. When we asked him questions about the fever he asked if we have high fever medicine (Voltaren) which we didn’t at the time. He then accused us by saying we told him we have some at home. We weren’t home so we had to go out to a pharmacy to buy more medicine (now up to 15). We wondered how could he give 14 medicinal items and didn’t considered giving us Voltaren if high fever is one of the biggest symptoms of Type A flu? Even if we have some at home, this is much more important. We were so disappointed.

Finally, we feel this clinic is very unprofessional and overly expensive. The amount of medicine provided toward young children is excessive. The attitude of the entire clinic is very poor and unpleasant. We would never go back or recommend anyone to this doctor.
簡評:
個人觀感- 態度有失、醫德有損
經歷過程- 醫護之語調態度令人無所適從
推介意見- 本人絕對不會再作光顧